| Dear Customer: We are confident that Customers and BusinessPartners choose Panlab for our breadth, our depth, our experience, our global presence, and our local knowledge and support. Offering fast and reliable service to our customers is our top priority. Therefore, because of our commitment to providing a high level of service and support to our customers, you can expect an answer in less than two or three days (maximum a week) to any technical question you ask us. Nevertheless, to expedite service, we recommend that you follow the procedures outlined below before you contact us. With your help, we can meet our commitment to provide the best service to the greatest number of SMART customers. Thanks for your understanding and co-operation. Service and Support | |||||
| If you have installation problems, please read the following checklist prior to asking for technical suppport: General Checklist. Normally, you should consider e-mail support as the most efficient way of obtaining support. Nevertheless, you can also ask for support via Fax or Telephone, in case you do not have access to the internet. In all cases, you should previously fill the following form prior to ask for help or support: Information Required for Technical Support ( troubleshooting version ) Information Required for Technical Support II ( ask-for-information/solve a (Note: Omitting any of the above information may delay our ability to resolve your issue) | |||||
| E-Mail Support | |||||
| You can obtain e-mail support in two ways:
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| Fax Support: | |||||
| Fill in Information Required for Technical Support document (troubleshooting or ask-for-information version), print it, and sent it by fax to: (34) 93·475·06·99 | |||||
| Telephone Technical Support: | |||||
| Print the Information Required for Technical Support (troubleshooting or ask-for-information version) document, fill it, and reach the Technical Support Department calling:
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